FAQ – Origin Maps

FAQ

Shipping

All maps are handcrafted and shipped from our workshop in Sydney

.

AUS Express - 1 to 3 business days

S - $17

M - $26

L / XL - $52

.

AUS Standard  -  2 to 8 business days

S -$12

M -$19 

L / XL -$25 

(AUD)

.

USA - 7 to 11 business days

CA / EU / Other - 7 to 15 business days

S - $32

M - $39

L / XL - $50

(USD)

.

NZ - 7 to 10 business days

S - $43

M - $48

L / XL - $55

(NZD)

Returns Policy

100% satisfaction guarantee

If you're not satisfied with your map, simply return it within 30 days and once the map has returned to our workshop, a full refund will be remitted. Origin Maps does not cover the return postage cost.

What If My Map Arrives Damaged?

100% damage free guarantee

In the unlikely event that your map arrives damaged please take pictures and get in contact with us. We will then send you a full replacement at no extra cost.

If it's just the frame that is damaged we can alternatively find a framing store that is local to you and fully reimburse you for the reframing cost.

Whether you live in Adelaide or Alaska, Origin Maps is committed to giving you a beautiful and unique map that can be a talking piece and source of pride in your home.

Processing Times

All maps are made to order

From the collection - 2 business days. See the collection

Custom - 5 business days - this includes 2 business days for the digital draft, then once you have approved this draft, physical fabrication will take 3 business days. See custom maps

.

XL fabrication may take longer, we will clarify this with you over email.

Sizes

S- 30 x 38cm  -  12 x 15" (including frame)

M- 33 x 45cm  -  13 x 18" (including frame)

L- 45 x 60cm  -  18 x 24" (including frame)

XL- 50 x 66cm  -  20 x 26" (unframed, please let us know if you intend on framing the piece or not, and we will then design the border of your map accordingly)

Mounting & Hanging

S - Stand and a hook for the wall

M & L - Hook for the wall

XL - Unframed, we recommend you have it framed locally at your own expense. However if you don't intend on framing it we will include a hook on the back - just let us know.

Materials

Our artisanal maps are crafted from responsibly sourced Double-A grade fine-grained Basswood

Taxes & Import Duties

AU- nil, no extra fees

.

US / CA / EU / NZ- These may be levied by your state, they will be payable to your local tax authority upon delivery of your map. Origin Maps does not take responsibility for these costs.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch at any time - tim@originmaps.com

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